Legal provider identification:
Due to the small business status, the VAT is not shown on the invoice in accordance with § 19 UStG.
Alternative dispute resolution:
The European Commission provides an online out-of-court dispute resolution platform (OS Platform), available at https://ec.europa.eu/odr.
We have been a member of the "FairCommerce" initiative since 06.01.2018
You can find more information on this at www.fair-commerce.de.